Terms & Conditions (the legal stuff)

All orders are subject to review and acceptance by Musson Theatrical. As all prices are subject to change, your order may not be accepted or we may have to communicate price changes or availability issues to you after you place your order

 

Except as otherwise identified, the copyright in the content of this Site is owned by Musson Theatrical. No part of this Site may be published, stored or transmitted in any form or means for profit or commercial gain without the express written permission of Musson. You may download and use content displayed on this Site where such content is used for instructional, informational or educational purposes only and is not sold, resold or used in any manner to endorse, promote or advertise either (i) any individual or company or other entity or (ii) any product or service for sale or resale, and you retain all copyright and other proprietary notices contained in the content.

Except as otherwise identified, the trademarks including names and logos appearing at this Site, whether registered or unregistered, are the property of Musson and its affiliated manufacturers. Such marks are not to be copied, reproduced, published or in any way used without the written permission of Musson or the identified owner of the trademark.

Privacy and Security Policy
Your privacy is our priority! Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call us at 1-800-843-2837 or email us at info@musson.com.

Shipping and Delivery
You may choose to pick your items up at Musson Theatrical at no additional charge, or have your order shipped via UPS. You will be able to choose standard surface freight, three-day, two-day or next-day delivery.  Items which are in stock at Musson Theatrical at time of order will be shipped the same day if your order is received by 12:00pm Pacific Time. Orders received after 12:00pm will be shipped the next business day. Musson Theatrical reserves the right to ship your order on a pallet via truck freight if your order consists of a large amount of paint, fabric, or other large items that, in our view, are not suitable to regular UPS/FedEx shipping. Shipping price is subject to change based on actual shipping dimensions; while the majority of differences are a lower price we will contact you if an increase of more than $5 is required to complete your order.

If an item is out of stock, you will be contacted by a Sales Representative to determine if you would like to receive a partial shipment, or wait until your order is complete before shipping. Partial shipments may result in additional shipping charges.  Lead times for items not in stock are dependent upon manufacturer availability. When we receive your order, we will contact the manufacturer to determine when your item will ship and notify you of the anticipated delivery date and if there will be any additional shipping charges due to lead time or manufacturer policy. Should the delivery date be unacceptable, please let your sales person know and they will be able to give you options for expedited delivery if available.

Once your order has been shipped, you will be sent a confirmation and tracking number for your selected carrier. Musson Theatrical does not ship outside of the United States and Canada. US territories include the US Virgin Islands, Puerto Rico, and Guam.

Order Acceptance
In the interest of fighting fraud, your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Musson Theatrical reserves the right at any time after receipt of your order to accept or decline your order for any reason. Please note that we may require additional verifications or information before accepting or shipping an order.

Payment
Musson accepts Visa, Mastercard, American Express and Discover. Customers with a pre-established account may enter a Purchase Order Number. Please also fax a hard copy of the purchase order to 408-986-9552, or email it to sales@musson.com. Please mark the purchase order “Confirming Only.” Persons picking their items up at Musson can also pay in cash or by pre-printed company or personal check with proper identification.

Return Policy
Please see this page on what to do if you need to return your item.  Please note that we reserve the right to refuse any returns made 6 or more days after receiving your shipment. In addition some items such as Seamless Paper, tape, software, DVD's, and similar items are not returnable once their packaging or outer wrapping has been opened.

Defective items may be exchanged within 5 days of purchase for the same item only. All returns require authorization from Carolyn Kendrick in customer service (see this page). Returned products must be in like-new condition, include all original packaging, disks, registration cards, and any other included packing materials and/or accessories. We reserve the right to refuse for return or charge a restocking fee for damaged, incomplete, or otherwise non-conforming returns. Returns will not be accepted without prior approval from our Customer Service department or when the product manufactures or distributors policy supersede ours. If you have any questions about whether you can return a particular item or want clarification on our policy please feel free to contact us at 1-800-843-2837 or at info@musson.com.

Pricing and Promotions
Prices and specifications are subject to change without notice. Promotions are limited to available stock.  Discounts listed on product pages may apply to either that product alone, or a group of products.  Grouped products such as gel, gobos, and tape have discounts based on the total quantity of items in that group, allowing you to mix colors and still receive the discount.  Feel free to contact us about any pricing or discount questions.

Typographical Errors
We make every effort to ensure the accuracy of prices and all the information listed on this site, however in the event a product is listed with incorrect price or information due to typographical error or error in the pricing and/or product information received from our suppliers, Musson Theatrical shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Musson Theatrical shall also have the right to refuse or cancel any such orders regardless of whether your order has already been confirmed. If your payment method has already been charged, Musson Theatrical shall immediately issue a credit in the amount of the charge.