Field Service

Musson has a 24-hour technical support hotline to meet our clients’ emergency needs.  Please call 1-800-843-2837 any time day or night for immediate assistance.

If your matter is not urgent, please call our Field Service Department 1-800-843-2837 to schedule an onsite inspection of your lighting, audio, or rigging system.  Or use the form below and your will receive a response within one business day.

For warranty service, please contact your Customer Service Specialist, Carolyn Kendrick at 1-800-843-2837, extension 222, to schedule your warranty service inspection.  Warranty repairs are subject to the manufacturer’s terms and conditions.  If your system is out of warranty, field service visits are $75.00 per hour including door to door travel.

Have a simple repair problem on portable equipment?  Please click here.

   Manufacturer Service Hotlines
Altman 800-425-8626
Apollo Design 260-497-9191
Barco 866-374-7878
Colortran 800-959-6004
Clear-Com 800-462-4357
Electronics Diversified (EDI) 800-547-2690
ETC 800-688-4116
High End Systems 800-890-8989
Leprecon 810-852-4300
Martin Professional 888-832-4180
NSI 800-959-6004
Pathway Connectivity 403-243-8110
Strand Lighting 800-478-7263

* Required Fields

  • Please include as many details as possible, such as equipment make and any symptoms or
    related information.  If you know an installation or last service date please enter this as well.
  • Please note: File must be under 10MB and one of the document formats below
    Pictures jpg, gif, bmp, png, tif, psd, eps
    Documents doc, docx, xls, xlsx, pdf
    Other dwg, zip, rar