Terms & Conditions
Welcome to our digital home. The following are our (hereafter "Musson") terms and conditions for use of this network (hereafter "this site"). However you access this site, you agree to be bound by these terms and conditions.
Copyright & Trademarks
Except as otherwise identified, the copyright in the content of this site is owned by Musson. No part of this site may be published, stored, or transmitted in any form or means for profit or commercial gain without the express written permission of Musson. You may download and use content displayed on this site where such content is used for instructional, informational, or educational purposes only and is not sold, resold, or used in any manner to endorse, promote, or advertise either
- any individual or company or other entity,
- any product or service for sale or resale,
and you retain all copyright and other proprietary notices contained in the content.
Except as otherwise identified, the trademarks including names and logos appearing at this site, whether registered or unregistered, are the property of Musson and its affiliated manufacturers. Such marks are not to be copied, reproduced, published, or in any way used without the written permission of Musson or the identified owner of the trademark.
In the interest of fighting fraud, your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Musson reserves the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional information before accepting or shipping an order.
Musson accepts Visa, MasterCard, American Express, Discover, and PayPal. Customers with an approved account may also use a Purchase Order number (email us a hard copy). Persons picking their items up at our Santa Clara location can also pay in cash, or by pre-printed company or personal check with proper identification.
Shipping & Delivery
Orders which are in-stock and received by 12pm (Pacific) generally ship out the same business day. In-stock orders received after 12pm (Pacific), or on weekends, generally ship the following business day.
Orders with items that are not in-stock (special order/back-ordered) are generally held for shipment until all items are in-stock. You can request us to ship partials, however additional shipping charges may apply. At Musson's discretion, we may ship partials, and/or drop-ship certain items without an additional charge.
Musson reserves the right to ship orders via truck freight when they contain a large amount of paint, fabric, or large item(s). Musson does not ship outside of the United States and Canada. United States territories include Guam, Puerto Rico, and the US Virgin Islands.
Signatures are required for orders over $1000. Orders under $1000 may elect to waive the signature, however the buyer accepts responsibility for lost or stolen packages.
Returned products must be in like-new condition, include all original packaging, registration cards, and any other included materials and/or accessories. Returns will not be accepted without prior approval from our Customer Service department, or when the product manufactures or distributors policy supersede ours. We reserve the right to refuse for return, or charge a restocking fee, for any of the following:
- Expendable Items (make-up, tape, gels, paper, etc.)
- Damaged/incomplete (compared to when you purchased it)
- 1 week after shipment received
Pricing and Promotions
Prices and specifications are subject to change without notice. Promotions are limited to available stock. Some products (gel, gobos, makeup) may have grouped discounts, based on total quantity or subtotal of the grouped items. Pricing for logged-in users may differ from the publicly-listed price.
A number of manufacturers require us to enter into Minimum Advertised Price (MAP) agreements. According to these agreements, we can sell an item for any price, but we may not advertise that item for an amount less than the Minimum Advertised Price, which is set by the manufacturer. While we abide by our MAP agreements, we always ensure that you pay our lowest possible price. Want to be certain that you are getting the best possible deal? Just give us a call!
In the event a product is listed with incorrect price/information due to a typographical, website, or supplier error, Musson shall have the right to refuse or cancel any orders placed for product(s) listed at the incorrect price, regardless of whether your order has already been confirmed. If your payment method has already been charged, Musson shall immediately issue a credit in the amount of the charge.
Some products on our website are listed in an overstock or used condition. While these products are in good condition to the best of our knowledge, they are sold "as is". In the event of a product defect/issue, we'll work with you towards a reasonable solution, but our options may be limited for discontinued products.