Please note we will be closed from Friday, December 21st through Tuesday, December 25th for the Holidays.  We'll re-open at 8:30 am on Wednesday.

Privacy and Cookie Policy

This privacy policy sets out how this website (hereafter "Musson") uses and protects any information that you give Musson while using this website.  Musson is committed to ensuring that your privacy is protected.  Anytime we ask you for information, you can be assured that it will only be used in accordance with this privacy statement.  Musson may change this policy from time to time by updating this page.  You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • Name

  • Contact information including email address

  • Demographic information such as postcode, preferences and interests

  • Other information relevant to customer surveys and/or offers

For the complete list of cookies we collect, see the list at the bottom of this page.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping

  • We may use the information to improve our products and services

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting

  • From time to time, we may also use your information to contact you for market research purposes

  • We may use the information to customize the website according to your interests

Security

We are committed to ensuring that your information is secure.  In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.  Our developer won't let us reveal specifics.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive.  Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site.  Cookies allow web applications to respond to you as an individual.  The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used.  This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs.  We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.  A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.  You can choose to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.  Disabling cookies will prevent you from taking full advantage of this website.

Links to other websites

Our website may contain links to other websites of interest.  However, once you have used these links to leave our site, you should note that we do not have any control over the other website.  Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.  You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Disable cookies while visiting our website — Ordering and account related features will be disabled, but you can call in your order at 1-800-843-2837 or email it to sales@musson.com.

  • If you have previously agreed to us using your personal information for direct marketing purposes (newsletter), you may change your mind at any time by emailing us at info@musson.com.  You can also unsubscribe from our newsletter using this form.

  • Under the UK's Data Protection Act of 1998, you may request a copy of the information we hold about you.

  • Under the EU's GDPR, you may request a copy of, or for us to delete, your personal data.  Please note for legal (tax/money-laundering) purposes, order records will be kept for a minimum of 6 years from date-of-order.

We share limited personal information with Springbot (Marketing) and ConstantContact (newsletter).  We will not sell, distribute, or lease your personal information to any other third parties unless we have your permission or are required by law to do so.  If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible.  We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie NameCookie Description
_GA, _GAT, _GID Google Analytics tracking cookie to help improve our site and see what does/doesn't work, we tell Google to anonymize your IP address.  See this page for their Privacy Policy.
_SBTK, SPRINGBOT_REDIRECT_QUEUE Springbot marketing link for relevant products and offers.  See this page for their Privacy Policy.
__AR_V4, __ADROLL AdRoll remarketing cookie, allows us to show you interest-based advertisements on other websites.  See this page for their Privacy Policy.
FORM_KEY Stores randomly generated key used to prevent forged requests.
PRODUCT_LIST_LIMIT Stores selected number of products to display per page.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content in the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content in the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content in the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content in the browser to make pages load faster.
SECTION_DATA_IDS Facilitates caching of content in the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content in the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-MESSAGES Facilitates caching of messages in the browser to make pages load faster.
MAGE-TRANSLATION-STORAGE Facilitates caching of translation directory to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates caching of translation directory to make pages load faster.
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